Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s Tuesday Tips, the association shares the inaugural edition of Industry Insights. Freida Staten, VP of marketing, communications, and membership for the World Floor Covering Association, discusses the recent industry study conducted by Houzz: The 2024 Houzz and Home Study.
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