Retailers React: How are things fairing in your market?

Every two weeks, FCNews seeks out flooring retailers across the country to offer their advice on hot topics of the day. How are things fairing in your market?

Here are their responses:

“Our market continues to allow us to be aggressive with marketing strategy and gain share. Our forecast for 2026 is 5% growth in revenue over last year. Currently, at the halfway point, we are up 11%. We have spent 2.5% more on marketing year to date. We are pushing for more networking, Google reviews, referral and repeat customers and vendor leverage.”

—Mitchell Parton

Frazier’s Carpet One Floor & Home

Knoxville, Tenn.

“Both the retail and contract sectors are on track with our budget numbers. I am hopeful that the third and fourth quarters will surpass the budget. We have spent the better part of this year focusing on training our flooring consultants and design professionals to make us the best in the business.”

—Kevin Rose

Carpetland USA

Rockford, Ill.

“Our market is OK. Main Street commercial, remodel and some new homes are keeping a steady pace. We are clipping along at about the same pace as last year. The past oil boom and pandemic years taught us to handle more customers than we are currently dealing with now, so it feels slower.”

—Jon Dauenhauer

Carpet World

Bismarck, N.D.

“There are so many positive indicators in the economy that we feel will translate into greater flooring sales in the second half of the year and continuing into 2027.”

—Sam O’Krent

O’Krent Flooring

San Antonio

“Our market has been steady. We have experienced nice growth through the first six months of this year; however, July has started off a little slow. Regarding what is selling, we still are experiencing high interest in flatweaves and some of the fashionable designs we see in the Prestige and Bellbridge lines. We are also witnessing a resurgence of stair rods, which we haven’t seen in quite a few years.”

—Tom Connell

M&M Carpet Showroom

Houston

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Artificial turf finds its footing in residential spaces

Products like Ecore’s premium turf surfaces remains in-demand for putting greens and athletic fields.

Artificial turf is no longer reserved for putting greens and athletic fields. What was once considered a niche product has become an increasingly viable landscape solution, driven by changing consumer lifestyles, water conservation efforts and advances in turf technology that have dramatically improved its appearance and performance.

“The category has evolved from a niche application, primarily associated with sports and specialty uses, into a mainstream residential solution,” said Josh Martenn, vice president of commercial sales at Ecore. “Turf has demonstrated strong staying power and is no longer viewed as a short-term trend.”

Expanding into residential

Over the last several years, turf has steadily made its way into residential applications as homeowners rethink what they want from their outdoor spaces. Today, homeowners are viewing turf as another outdoor surface option—one that eliminates much of the maintenance associated with a traditional lawn.

“Residential turf has experienced remarkable growth across the U.S. as homeowners increasingly seek beautiful, low-maintenance outdoor spaces that conserve water and remain attractive year-round,” said Neeraj Shah, vice president – product national, MSI. “Factors such as drought concerns, water restrictions, rising maintenance costs and a greater emphasis on outdoor living have all contributed to this trend.”

Suppliers agree the product’s low maintenance is helping fuel its popularity. “It’s consistent in any kind of climate, any kind of weather, any kind of shade conditions,” David Gross, executive director, INSTALL, told FCNews. “When you’re talking about residential areas, you have very sunny parts of the yard, very shady parts of the yard, and it’s pretty tricky to get consistent grass across that. Synthetic turf doesn’t have that problem. You can cut down on the maintenance demand by having synthetic turf. There are a lot of angles that are contributing to why synthetic turf is growing.”

Product design, too, continues to advance and influence homeowner decisions. “Over the last few years, turf has improved in terms of color, texture and overall realism, which has helped change perceptions and driven interest in turf,” said Travis Cramer, vice president and general manager, Tarkett Home. “For families who love to spend time outdoors, pets that love to run around and anyone who wants a beautiful lawn without the upkeep, turf is a great option. We see homeowners looking for outdoor solutions that are easy to maintain, attractive and practical. Turf checks all of these boxes.”

New markets

Drought-prone states remain among the category’s strongest markets, but suppliers agree residential turf is no longer confined to one region of the country.

“Residential turf continues to have appeal in the West and Southwest, where drought and heat are major considerations, but we are starting to see adoption across the United States,” Cramer explained.

MSI’s Shah noted that demand is expanding throughout the Sun Belt, Florida and rapidly growing suburban communities nationwide, where homeowners value low-maintenance landscapes that remain beautiful throughout the year.

Ecore’s Martenn added that demand is increasingly driven by lifestyle factors—busy households, pet owners and second-home owners—rather than geography alone.

The future of turf

Turf products like Tarkett Home’s GreenSpace Natural are growing in demand across residential markets.

Manufacturers say they expect residential turf to continue evolving as both product innovation and consumer expectations advance.

For MSI, that evolution is closely tied to the continued growth of outdoor living and sustainable landscape design. According to Shah, homeowners and designers are increasingly looking for complete outdoor solutions that combine attractive, low-maintenance materials with lasting performance. “Turf will continue to play an important role alongside products such as porcelain pavers, natural stone and outdoor wall systems to create multifunctional spaces that are beautiful, durable and easy to maintain,” he said. “Continued innovation will also drive improvements in realism, comfort, drainage and overall performance.”

As homeowners continue to view their outdoor spaces as extensions of the home, manufacturers expect demand to follow suit. “Homeowners now think of their yard as an extension of their home, and are using the space to relax, play and entertain,” Tarkett Home’s Cramer said. “Turf makes it easier to create an outdoor space that is always ready to enjoy without having to spend the time on lawn maintenance.”

Alongside evolving lifestyles, sustainability is expected to play an even larger role in the category’s future. “The next phase of the category will be shaped by continued advancements in sustainability and performance,” Martenn said. “There is increasing focus on infill materials, PFAS-free systems, recyclability and improved drainage. Manufacturers that address these priorities will differentiate themselves in the market.”

Finally, to reap the benefits of increasing demand across markets, experts agree it’s also important to focus on supporting the labor market. “There is a bonafide shortage of skilled tradespeople and that includes landscapers,” Gross explained.

Chuck McClurg, president of Shaw Turf, said that capturing that growth will require a model designed around how the landscape professional operates and what they need to succeed.

“Landscape professionals continue to drive the landscape market, influencing the bulk of product decisions. As a result, the brand is focusing on what installers and contractors need most: speed, simplicity, local availability, residential delivery and consistent support.”

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Tuesday Tips: Let it go

Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts present short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of doing 100 things just 1% better than your competition.

In this week’s Tuesday Tips, Tom Jennings, retail training expert, explains why constantly correcting customers rarely changes their minds. In some situations, the better approach is to simply let it go.

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Quartz PC—not your me-too rigid core floor

Quartz PC exceeds 7,000 rotations on the Taber test, making it suitable for high-traffic installations.

Maintaining a competitive position in the crowded rigid core arena requires more than just meeting or exceeding stringent quality standards—those are table stakes. Lasting success in this product segment comes with providing a product that truly stands apart from the pack.

Sawyer and Southern, marketers of the Quartz PC line of rigid core flooring, said its offerings excel in each of those aspects. Initially created nearly six years ago but gaining traction due to recent enhancements, Quartz PC is billed as the antidote to poor-quality SPC.

As the name implies, Quartz PC uses a mineral-infused surface that creates a natural matte appearance similar to what you might see in real European oak wood flooring. The difference is this product is more scratch resistant than most wood floors, the company stated. Ironically, according to Chris Dillon, president of Sawyer and Southern, Quartz PC was invented by a wood enthusiast who had a disdain for the look of plastic floors.

The differences don’t stop there. Whereas traditional vinyl utilizes a plastic wear layer that can sometimes create a glossy surface reflection—a characteristic that some designers deem undesirable—with Quartz PC there is a lot more control when it comes to sheen levels of the floor, according to Dillon. It is also fireproof and naturally waterproof. Moreover, the product will not yellow over time, according to the company.

“What makes Quartz PC so special is there’s no vinyl wear layer on top—zero,” Dillon said. “Instead, we put a quartz coating on top of the film and then ceramic bead on top of that, which offers more quartz protection. The end result is a product with a 6% matte finish, so it truly does look more like a true hardwood floor. With the sheen on most vinyl products—whether that’s sunlight or artificial light—you can tell that it’s a vinyl product. With our product, you cannot.”

Quartz PC also maintains an edge over traditional vinyl products when it comes to performance, Dillon noted. He cited independent testing that shows the expansion rate of Quartz PC is 0.08%—that’s closer to tile than your standard SPC, which starts at half a percent and goes up from there. That means extremely low dimensional movement. Moreover, the product boasts a Class 34 commercial performance classification—all independently verified by Intertek Labs.

“We’re actually closer to porcelain than vinyl,” Dillon said. “The product is fireproof, waterproof, and the scratch protection is the best in the industry. It even outperforms vinyl products with a 30-mil wear layer. More importantly, we haven’t had any claims.”

The product’s construction is equally impressive, according to Dillon, who categorizes it as an SPC/quartz hybrid. While it’s not the industry’s first attempt at combining the two materials for flooring applications, he did say it’s the most successful endeavor in that regard. In fact, Dillon noted, the technology is protected by proprietary intellectual property developed specifically for Quartz PC.

“Our product was created after years of frustration with rigid core flooring that looked increasingly artificial while still generating claims from expansion, wear and surface damage,” Dillon stated. “We kept hearing the complaints so we did something about it.”

Specifically, he cited shortcomings of some existing resilient products as well as previous iterations of quartz-based floors that didn’t live up to expectations. “Where others have failed coming out with a quartz-based product is they ignored the core,” Dillon explained. “It’s one thing to have the best finish in the industry, but if your core is unstable and can’t handle it, the product is no good. If your click joint is going to break, the product is no good—no matter how strong the quartz is on top. It took several years for us to figure this out.”

Tried and true

Quartz PC is currently available in nearly 20 trendy colors, with more introductions planned for the coming year.

Quartz PC has been utilized successfully in a variety of high-traffic applications ranging from malls and universities to multifamily uses—all with zero claims, according to Dillon. But don’t just take the company’s word at it; customers who carry the product also sing its praises.

“After six years of selling it, I can confidently say that Quartz PC delivers an exceptional combination of performance, durability, appearance and value,” said Ron Persley, owner of End Of The Roll Flooring Centres Kelowna, British Columbia, Canada. “The core is exceptionally stable, dimensionally, and highly resistant to dents, outperforming traditional WPC and SPC products. The wear surface is equally impressive—offering outstanding durability while avoiding the artificial, plastic appearance found in many rigid flooring options. It has earned its place as one of the best rigid flooring options available today.”

Top-selling Quartz PC collections in Persley’s store include London, Milano and Calais, along with several regionally selected décors that have resonated strongly with its customers. “It has been one of the easiest flooring products for us to sell.”

Persley is not alone in his assessments of Quartz PC. Fernando Soler, interior designer and sales consultant at Main Street Kitchen and Bath, Sarasota, Fla., is similarly impressed. “Helping clients select materials that are beautiful, durable and easy to install is very important, and I have found all of those features with Sawyer & Southern’s Aride & Urbano Flooring Collections. Renowned for perfectly emulating the warmth and texture of natural wood, these collections offer the extreme durability required for modern, high-traffic homes. I am a big fan of the product.”

Beyond the proven performance attributes and visual appeal, Quartz PC also provides retailers and distributors with higher profit-margin opportunities compared to typical SPC floors and derivatives of SPC. With a manufacturer suggested retail price of $5.49-$5.99 per square foot, it’s attractive enough to dealers looking for alternatives to competing hard surfaces while still being accessible to mainstream consumers.

“Given the durability along with the added UV finish, the flooring is an excellent choice when compared to luxury vinyl or engineered wood,” Soler added. “Being able to provide this material allows us to increase the overall sale when designing a full room.”

Quartz PC is currently manufactured in Vietnam, but more than 20,000 square feet of each color offered in the line is available at the company’s primary distribution facility in Tampa, Fla. An additional warehouse facility located in Austin, Texas, is also now up and running and stocking Quartz PC.

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Latest adhesive innovations solve common problems

A flooring installation is only as successful as the condition of the job site. Sounds pretty straight-forward, right? Except installers today can encounter a number of issues—from delays caused by other trades still working in the area, to elevated moisture to the HVAC system not working properly.

These are all issues that Sonny Callaham, technical director for Divergent Adhesives, has faced in the past. “These issues can lead to installation failures, scheduling disruptions and costly rework,” he said. “When contractors come across these extreme conditions, they need an extreme adhesive.”

Callaham said Divergent 574, a modified pressure-sensitive adhesive, checks all the boxes for what’s needed on the job site. Divergent 574 is a firm set adhesive that can be used either wet or dry and gives that tenacious bond that helps prevent jobsite damage. “With its superior peel strength, it helps prevent unwanted shifting caused by other trades,” he said.

Excess moisture in the substrate, poor surface preparation, an incompatible adhesive or improper application techniques can prevent adhesives from curing properly or achieving a strong bond, leading to callbacks and poor performance. “By testing and controlling moisture, ensuring the subfloor is clean, dry and appropriately prepared—and following manufacturer directions for adhesive type, coverage, open time and jobsite conditions—these challenges can be prevented,” said Adam Sartain, senior marketing manager for TotalWorx Accessories, a Shaw brand.

TotalWorx’s RockHold is a high tack, transitional pressure sensitive adhesive built for residential and commercial installs. “RockHold solves the installer pain point of needing multiple, environment-specific adhesives by delivering one tall tack, moisture-resistant, flexible adhesive that works across products and conditions,” Sartain said.

RockHold performs in environments with up to 99% RH and pH 12, suitable for high risk slabs. “The adhesive installs either semi-wet or dry to the touch, giving installers flexibility without sacrificing bond strength and helping retailers stock one adhesive instead of several,” he added.

Sartain said RockHold is approved for LVT/LVP, non PVC carpet tile and sheet vinyl, and works across all Shaw commercial carpet tile backings and attached pad options (EBA, cork and IXP), including Shaw Floors and COREtec.

Addressing jobsite challenges

One issue commercial contractors face is the time required before a space can handle heavy traffic or rolling loads. To address this issue, Taylor Adhesives’ R&D department accelerated the curing process for Taylor Resolute by 25%. “Taylor Resolute RT (rapid turnover) can now handle heavy rolling loads in as little as six hours,” said Gary Scheidker, director of technical services. “This is a game changer for existing hospital projects that need the rooms ready for occupancy soon after installation.”

Weight issues can also impact installations. Common jobsite challenges with tile mortars, for example, include tile sag on vertical and large-format tile installations, as well as the physical strain of lifting and carrying heavy bags throughout a shift. “These issues can be addressed by selecting the right mortar for the application and choosing lightweight formulations that improve handling without sacrificing bond strength,” said Jack Kastenholz, technical development professional, Bostik Consumer & Construction.

Kastenholz cited Bostik’s new Hydroment M800 Lite as an adhesive that solves both problems; its lightweight formulation is designed to reduce the amount of weight crews lift and carry, helping cut installer fatigue and maintain productivity over long shifts. “It combines easier handling with premium performance, true non-sag capability, ANSI A118.15HET classification and extended working time,” he explained. “Contractors get stronger hold, reliable non-sag performance and more time to set and adjust larger tile, all with the high performance expected from a premium mortar and noticeably less strain on the crew.”

According to Ben Wood, director of hard surface product development for Engineered Floors, another persistent issue installers encounter on commercial job sites is elevated subfloor moisture and high pH levels that can quickly compromise the bond of standard adhesives. Additionally, Wood said unpredictable substrate porosity often forces crews to carry multiple adhesive types, increasing the risk of application errors and complicating inventory. “We address these issues by engineering versatile, highly moisture-resistant adhesive ecosystems that adapt to varying subfloor conditions without requiring costly, time-consuming mitigation steps,” Wood said.

EF’s Xcessories Pro-Tac adhesive supports the company’s Pentz Commercial and PureGrain Flex hard surface lines by providing a modified pressure-sensitive formula that can be dry-set or semi-wet set depending on substrate porosity. “When job sites present severe moisture or pH challenges, pairing Pro-Tac with our Pro-Tac Primer+ creates a robust, highly resistant barrier that protects the flooring and ensures technical warranty compliance,” Wood said. “This low-odor, low-VOC system ultimately simplifies the installation process while providing a rock-solid bond for demanding commercial environments.”

Cheaply made LVT is another pain point for installers as these lower performing products tend to move around more after install, causing some adhesives to fail. RH levels beyond what some adhesives are rated to handle can also lead to installation failures. To address that issue, Mohawk’s Performance Accessories M700 Plus provides high shear strength and RH tolerance across multiple flooring materials, which makes it a good choice for challenging installation conditions.

By now it’s obvious that choosing the right flooring adhesive isn’t just a minor detail, it plays a critical role in how well the floor performs and how long it lasts. “Every flooring material responds differently to moisture, temperature and environmental changes, so the adhesive must be carefully matched to both the flooring type and the subfloor,” said John Lio, marketing director for Sika Corp.

Lio cited SikaBond-5900 as a premium-grade, pressure-sensitive resilient flooring adhesive that provides a superior bond and addresses multiple concerns in a single application. “It features high-strength technology and the highest caliber initial tack, shear and peel strength, while simultaneously providing moisture resistance up to 14 lbs./99% relative humidity,” Lio said. “These performance attributes deliver peace of mind for a wide range of floor coverings on porous and non-porous subfloors.”

See the full spread in the July 13 print edition of FCNews.

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Bentley officially launches Land/Mark

Los Angeles—Bentley has launched Land/Mark, a new carpet tile collection designed in collaboration with Neutral Haus.

Bentley previewed the collection at NeoCon 2026. It is available in three styles: Where We Met, Old Haunts and Know By Heart.

Where We Met features an irregular, layered pattern inspired by a cobblestone path. Old Haunts draws from aged architectural surfaces. Know By Heart uses striated patterns and gradual color movement.

The collection includes 16 colorways. The palette features mineral grays, softened blacks and chocolate browns.

Bentley manufactures Land/Mark with Bentley Premium Nylon made from ECONYL by Aquafil. The regenerated nylon uses reclaimed materials, including fishing nets, carpet and other post-consumer waste.

Land/Mark products are PVC-free, Red List Free, PFAS-free and antimicrobial-free. Bentley manufactures the collection at its California facility, the first LEED EB-OM Gold-certified carpet mill in the U.S.

Plus, Bentley can recycle the products at the end of their useful life through its FULFILL carpet reclamation program.

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New solutions for age-old issues

Modern underlayment and cushion solutions have evolved from simple padding into multi-functional, high-performance layers. These offerings work to resolve legacy flooring issues such as moisture damage, thermal loss and poor sound insulation by leveraging advanced materials, built-in moisture barriers and antimicrobial defenses.

Following is a snapshot of underlayment/cushion products that provide solutions to old issues:

Future Foam

Future Foam’s leading product, My Name is Best, is engineered with 8.5-pound density memory foam and SpillSafe moisture barrier. It’s clean, pure and built to last a lifetime, with no recycled fillers.

From studio-grade soundproofing to Pet Solutions odor defense, the product is touted as the “silent guardian” of a homeowner’s investment, providing comfort and style.

Leggett & Platt

Leggett & Platt’s Make-A-Wish Strength represents a new generation of underlayment designed to enhance performance, comfort and longevity across hard surface flooring applications. Engineered from high-density synthetic rubber, Strength excels at the most critical aspect: support without losing thickness over time. Leggett’s Block-Out Moisture Guard and Fresh Dimension antimicrobial provide added protection.

Maxxon

Maxxon Isolate is an innovative solution designed for compromised concrete slabs. It helps protect finished flooring by isolating residual abatement chemicals and other embedded contaminants while providing a moisture barrier. Easy to apply with a roller, Isolate streamlines installation and helps reduce the risk of moisture- and contamination-related flooring failures, giving building owners greater confidence in long-term floor performance.

MP Global

QuietBoard solves a problem most underlayments ignore: what to do when removing thicker flooring like carpet that leaves a height gap between the subfloor and existing trim. This 6mm acoustical fiberboard raises the subfloor level efficiently—eliminating transitions and trip hazards—while simultaneously delivering the full performance stack of a premium underlayment. QuietBoard manages moisture by holding up to 5X its own weight in vapor without trapping it.

Palziv

HQ Living LayerX underlayment for hard surface flooring addresses several of today’s most common flooring installation challenges in a single underlayment. Its integrated 6-mil moisture barrier helps protect floors by preserving tongue-and-groove connections, while embossed airflow channels aid moisture management beneath the floor. The resilient foam construction adds comfort underfoot.

Performance Accessories

Mohawk Performance Accessories Platinum 3mm is designed as the go-to underlayment in demanding applications. The product was developed to handle subfloor smoothing while providing insulation against the cold. It also has a built-in moisture barrier, offers exceptional sound performance and the fanfold design makes installation easier than traditional roll products.

Schönox

S1500 So many projects, whether new construction or from the ground-up renovations, are a challenge to get moving in the right direction. Schönox S1500 is an indispensable solution for use on interior and exterior substrates and is ideal for installers of every skill level. This cement-based, moisture-resistant, self-leveling solution is suitable on cement and gypsum substrates and can be installed from 1 /8 inch up to 1 1 /2 inches.

TotalWorx

TotalWorx Accessories’ Pet Perfect Underlayment is designed with pet owners in mind, delivering comfort, durability and protection. Its built-in moisture barrier helps guard against spills and accidents, while its superior sound reduction creates a quieter home. Engineered for long-lasting performance, Pet Perfect Underlayment also provides added cushioning for a more comfortable step as well as antimicrobial protection.

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