Friday, October 2, 2026

Resilient: State of the industry 2026

Resilient
Resilient suppliers are leveraging technologies to gain an advantage. Shown is EF’s PureGrain High-Def LVP.

For more than a decade, resilient flooring makers had a formula that worked: source efficiently in global markets, scale up rigid core and LVT, and give consumers more performance and design at increasingly competitive prices. In 2026, that formula is under pressure.

Tariff volatility, escalating shipping costs, geopolitical uncertainty and a stubborn housing slowdown are among the major issues forcing manufacturers to rethink how—and where—they make resilient flooring. SPC and other rigid-core products are at the center of the shift.

The challenge is no longer simply producing a competitive product. It is about ensuring reliable supply, controlling costs and delivering enough value to keep customers buying in an increasingly cautious market.

The resilient category enters Q4 facing a strategic turning point, with rigid core products at the epicenter of the shift. SPC, the dominant construction in residential resilient, has been disproportionately exposed to tariff swings and freight unpredictability. Imports represent approximately 80% of U.S. resilient consumption, according to FCNews research, leaving suppliers vulnerable to global disruptions that can ripple through the builder, remodel and multifamily channels.

“There are still issues related to war overseas impacting transportation,” said Sarah Duncan, Mohawk’s director of product management. “Container costs are on the rise due to oil prices increasing and incoming tariffs. The ever-evolving landscape means Mohawk continually adjusts our product assortment and planning to meet customer needs.”

That exposure is forcing a recalibration of long held, cost driven sourcing models. “As a result, customers are placing greater value on reliable supply, shorter lead times and lower inventory requirements rather than evaluating products solely on initial cost,” said Jennifer Zimmerman, AHF Products’ chief commercial officer.

AHF is among the manufacturers reshaping its footprint. Its expanding U.S. manufacturing network—including major rigid-core capacity in Cartersville, Ga.—helped the company establish a buffer from port congestion and freight spikes that rattled the market the past two years. “By controlling our supply chain and manufacturing for a significant portion of our products in the U.S., we ensure fast, reliable delivery,” Zimmerman explained.

Indeed, sourcing strategies are being re-evaluated with an intensity not seen since the early LVT boom. Vendors are weighing cost against resilience, speed and control. “While global manufacturing remains the standard, having options and flexibility is important moving forward,” said Noah Fulton, Karndean CEO.

Even diversified global sourcing carries risk. “The industry has already adapted many of its sourcing strategies,” said Floris Koopmans, president, Unilin. “However, one key lesson remains: Circumstances can change almost overnight, making flexibility more important than ever.”

That volatility is influencing product selection as well, industry watchers say, with importers and distributors more cautious about what they bring to market. “This trend has been a positive driver for our proven and trusted locking technologies, such as Uniclic,” Koopmans added.

Manufacturers with multi-country footprints say the turbulence has reinforced the value of flexibility. “Tariffs and trade policy are making supply-chain flexibility more important than ever,” said Kim Hill, VP of product and marketing at Novalis. “Manufacturers can no longer rely on a single country or region when policy changes can quickly affect costs, lead times and product availability.”

For many suppliers, the strain has been relentless. “On and off again tariffs have driven a lot of disruption to managing our supply chain,” said Al Boulogne, Mannington’s SVP, residential product and marketing. “Some stability, regardless of which direction we choose to go as a country, would be welcome from our product management perspective.”

Domestic production

Producing flooring stateside offers potential responses to that volatility, with manufacturers pointing to speed to market, flexibility and greater control over supply. But expanding U.S. capacity comes with significant economic and operational challenges. “The key challenge is ensuring that product quality and innovation aren’t compromised,” Karndean’s Fulton pointed out.

FCNews research found only 17% of resilient consumption was domestically produced, a reflection of how deeply entrenched overseas manufacturing remains. “We offer a blend of domestic and sourced production, depending on where each product’s capabilities are best supported,” Mohawk’s Duncan noted. “It’s working well. Resilient flooring started over in Asia, so they have first mover advantage and great capacity from the start—which still works in favor of the vendors in Asia.”

Unilin’s Koopmans agreed, adding, “Asia has developed highly efficient manufacturing ecosystems around flooring production that are difficult to replicate. U.S. manufacturers continue to face disadvantages related to raw material and labor costs, and the ongoing dependence on imported components and equipment.”

Market uncertainty is another barrier to expansion. “Until we really understand the cost benefit versus imported product, it’s tough to place a large investment to build additional domestic manufacturing capabilities,” Mannington’s Boulogne said.

Even so, domestic production is gaining traction as part of a broader diversification strategy, experts say. Some flooring producers, such as Novalis, view U.S. manufacturing as one piece of a balanced global model. “Making it economically viable requires investment in equipment, automation, workforce development, raw-material availability, quality systems and distribution infrastructure,” Hill explained. “Manufacturers also need sufficient scale and consistent demand to support those investments.”

For some suppliers, domestic capability is already a differentiator. AHF Products’ U.S. network spans 11 manufacturing facilities and domestic film production in Pennsylvania. “Our domestic manufacturing capabilities and streamlined logistics are designed to help avoid shipping delays, container shortages and price increases often tied to international trade challenges,” Zimmerman noted. “The objective is to deliver products sooner while giving customers greater predictability around supply and cost.”

Shaw also boasts a formidable domestic production footprint. Over the past five years, the company has invested more than $1 billion in its U.S. operations to ensure that its facilities, equipment and processes support the creation of products customers want today and in the future. Central to Shaw’s domestic resilient production is state-of-the-art Plant RP in Ringgold, Ga. Since 2024, Shaw has continued to enhance its domestic resilient flooring manufacturing capabilities with a $90 million investment in Plant RP in Ringgold, where the company makes SPC and LVT resilient flooring. This latest investment will more than double the facility’s resilient flooring production while providing customers with enhanced product specifications, such as smaller production runs, new embossing textures and added dimensional stability for loose-lay applications and more product sizes.

Housing woes

Predictability is nothing new to residential new construction, a market grappling with one of the most prolonged housing slowdowns in recent memory. Elevated mortgage rates, affordability challenges and cautious consumer spending have reshaped demand patterns, forcing resilient suppliers to rethink product strategies, forecasting models and channel priorities.

“We are four years into a sluggish market, and there is no promise of when it will shift in the right direction,” Mannington’s Boulogne said. “The demand for flooring has certainly felt that stagnation.”

The drag is widespread. According to the U.S. Census Bureau, single family housing starts hovered near 1 million units by mid year, well below peaks above 1.3 million earlier in the decade. “Consumers do continue to invest in their homes, however, even if they are delaying a home sale or purchase,” Karndean’s Fulton said. “Floor replacement is one of the most common ways to upgrade a home’s interior.”

Still, residential resilient flooring sales remain under pressure. “Housing remains the principal challenge for residential resilient,” AHF’s Zimmerman said. “Affordability pressures and interest rates have constrained both new construction and remodeling, making consumers more price conscious.”

Even so, resilient’s core value proposition continues to resonate. “The opportunity is that resilient remains well suited to the needs of cost conscious residential customers,” Zimmerman said.

Manufacturers report that consumer caution is influencing project timing as inflation slows discretionary spending. “Home renovations and flooring projects are often among the first investments consumers postpone until economic conditions improve and confidence returns,” Unilin’s Koopmans noted.

Product differentiation

Diversification is a long-time calling card for resilient, renowned for its innovation and design across multiple flooring formats. For years, LVT— particularly SPC and WPC constructions—led the charge, redefining flooring choices in the home builder and remodeling markets. However, the success of both products has led to commoditization and now represent the baseline for resilient.

Manufacturers concur the next wave of meaningful product differentiation will not come from the structure alone. “We know that flooring is ultimately a design decision,” Karndean’s Fulton said. “Consumers ultimately choose a floor based on how it looks, feels and enhances a living space.”

The design first mindset is reshaping product development across the category. For example, “in the case of PureGrain High-Def, we are utilizing high-definition print technology and authentic digital embossing to deliver the premium, natural look of hardwood,” said Eric Ruppert, VP of soft surface product development and marketing, Engineered Floors.

Then there’s Mannington, whose Adura LVT line offers more than 80 visuals across glue down, SPC and WPC formats. “If the customer is looking for durability and surface performance in a floating floor,” Boulogne said, “SPC can still be the optimum construction.”

Accessories, once peripheral, are now central to the differentiation story. “What was once considered a nice-to-have has become an important factor in the purchasing decision,” Koopmans noted, pointing to Unilin’s technology that creates matched stair noses and trim directly from flooring planks.

Construction refinements are also accelerating. “At Novalis, we see this in the continued development of pressed bevels, embossed-in-register texture, oversized planks, improved locking systems and specialty formats and finishes,” Hill said. These enhancements, she added, help create more convincing finished floors and complete design solutions.

Differentiation is expanding beyond the product itself. “From a supplier’s standpoint, it really goes back to the whole product offering,” Mohawk’s Duncan said, “such as being able to provide retailers with displays and marketing support for their showrooms, things they need to make it easier to operate on a day-to-day basis.”

Southwind Floors is pushing that philosophy further. “Southwind is focused on better visuals, reliable performance, application-specific products and a complete dealer experience, from dependable inventory and accessories to displays and service,” said Drew Hash, president/CEO.

AHF’s Zimmerman sees the next wave of differentiation rooted in performance and reliability. “In residential rigid core, SPC remains the dominant construction, but concerns about lower quality products have made customers more attentive to thickness, locking performance, dimensional stability and durability,” she said. AHF is responding with proprietary HDPC technology and Diamond 10 coating to elevate core strength and surface performance.

Growth opportunities

After more than a decade of growth, the resilient category is defining its next wave of expansion. Industry members anticipate it will continue to be shaped by technology, design innovation, application specific performance and evolving consumer expectations. “For residential, the key opportunities are remodel, builder and multifamily,” Zimmerman said. “Across these markets, the opportunity is being driven by the combination of performance, design, customization, cleanability, sustainability and the need for products that can meet specific project requirements.”

Rigid core is expected to anchor much of the category’s growth. “SPC continues to serve the value and mainstream segments while premium WPC constructions create opportunities in more design-focused projects,” Novalis’ Hill said. “Richer textures, unique patterns and realistic tile visuals are helping resilient compete more directly with natural materials.”

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What lesson have you learned that isn’t taught in school?

mottoEvery two weeks, FCNews seeks out flooring retailers across the country to offer their advice on hot topics of the day. What lesson have you learned that isn’t taught in school?

Here are their responses:

“TI never realized how important soft skills were and how much they could contribute to the success of a business. Elements like hiring staff, managing different personality types were never taught. They were learned on the job or outside the classroom.”

—Tom Connell

M&M Carpet Showroom

Houston

“The book knowledge we learned does not apply to my everyday work life. Dealing with real-life situations is much different than what we learned in school—and is constantly changing. Patience is an important part of our everyday work process. My learned experiences have shaped the way I work and operate and has made me a better businessperson.”

—John Taylor

Taylor Carpet One Floor & Home

Fort Myers, Fla.

“I’ve learned that when business is slow plan for the busy times, which means always try to better your systems, keep advertising and marketing your business. When times are busy plan for the slow times. Always put money aside so when business slows down you are not caught off guard and have the resources to plan for when business picks up.”

—Don Cantor

Lake Interiors

Chelan, Wash

“For me, it’s this saying: A focused fool can accomplish more than a distracted genius.”

—Don Lovato

CarpetSourceUSA

Albuquerque, N.M.

“You learn very quickly that you don’t get paid for activities; you get paid for results. Spreadsheets and business models look fantastic in the classroom, but customers want real value, delivered on time with a smile. Real business success in today’s market relies on human psychology/empathy, cash flow management and solid leadership that focuses on consistency delivering the fundamentals.”

—Pete Rubando

Giant Carpet One

Scranton, Pa.

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Thursday, October 1, 2026

Tarkett introduces Living Contours carpet collection

LivingSolon, Ohio—Tarkett has expanded its soft-surface portfolio with Living Contours, a carpet collection designed for senior living environments.

The collection draws inspiration from natural terrain, incorporating subtle geometry, organic patterns and tonal variations. Its designs reflect the movement of wind and water across landscapes.

“Movement within nature leaves behind contours that define surface and form. Wind traces the land, water carves gentle paths,” said Omoleye Simmons, vice president of design for Tarkett North America. “These markings evolve, layer by layer, creating patterns that feel both fluid and grounded.”

Six coordinated styles

Living Contours features six styles, each available in nine colorways. Designers can specify the collection across Powerbond hybrid carpet, ethos carpet tile and Flex-Aire cushion carpet tile.

“Each pattern in Living Contours reflects the subtle geometry of shifting terrain lines that bend, converge and disperse,” Simmons added. “Texture and tonal variation build through accumulation. Shapes emerge through repetition.”

The six patterns include:

  • Ridge Veil: Softened geometry and layered depth create a calm, cohesive appearance.
  • Canopy Thread: Abstract forms and layered light introduce subtle movement across the surface.
  • Fernmark: A softened zigzag pattern creates a feathered texture with an organic appearance.
  • Stone Current: Moss-like textures and circular patterns reflect gradual movement and continuity.
  • Mossline: Interconnected forms and subtle variations create an evolving geometric pattern.
  • Juniper Trace: Evenly spaced accents and textured layers deliver a balanced design.

Designers can customize the collection’s colors through Tarkett’s Carpet Recoloring Studio. The tool is part of the free Tailored by Tarkett visualizer suite. The platform allows designers to explore layouts, save swatches and find coordinating wall bases.

Performance and sustainability features

Tarkett engineered Living Contours to provide durability, permanent stain resistance and underfoot comfort in senior living spaces.

Powerbond hybrid carpet offers moisture management and durability for demanding environments. Its chemically welded seams create an impermeable moisture barrier across the floor. This construction helps prevent conditions that encourage microbial growth.

Powerbond RS is the first soft-surface flooring to earn Certified Asthma & Allergy Friendly certification. Testing showed that dry vacuuming removed 95% of allergens.

The ethos carpet tile option provides a non-PVC solution for high-traffic environments. It contains up to 78% recycled content and holds Cradle to Cradle Certified Silver v. 5.0 certification. The product is also Declare Red List Free.

Tarkett can recycle the ethos backing into new backing through its ReStart take-back and recycling program.

Omnicoat Technology helps protect installations against moisture, pH levels and residual adhesives, including on challenging substrates.

Flex-Aire cushion carpet tile provides added underfoot comfort for spaces where occupants frequently stand or walk. Its construction also helps keep liquids and soil near the surface for easier cleaning and maintenance.

All three flooring options feature Tarkett’s proprietary Dynex SD fiber system.The cationic nylon yarn uses 100% recycled fiber resin and features Eco-Ensure fluorine-free soil protection technology. Eco-Ensure holds a Cradle to Cradle Certified Material Health Certificate at the Gold level.

The entire Living Contours collection qualifies for Tarkett’s ReStart take-back and recycling program. Living Contours also joins the Tarkett Solution SPECtrum, which brings together flooring, accessories and customizable design options.

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Cushion suppliers get in on the waterproof craze

Cushion and underlayment may not be the first products customers notice, but both have a major impact on the finished floor. Today’s options are being designed to address comfort, sound control and even moisture protection. For retailers and installers, that makes the right cushion or underlayment an important part of the overall flooring system.

Following are some of the top-performing cushion and underlayment options that suppliers are bringing to the marketplace.

DMX Membranes Limited

DMX 1-Step 2.0

DMX 1-Step 2.0 is a 100% waterproof underlayment, and the smarter system for moisture-prone applications. Unlike traditional flat foam underlayment that traps moisture, DMX’s unique air-gap design allows moisture to continuously evaporate and dissipate, helping prevent mold growth.

DMX 1-Step 2.0: No Mold. No Cold.

Foam Products

Eco Silencer Infinity Underlayment

Eco Silencer Infinity is a universal underlayment designed for residential and commercial flooring applications. Its built-in moisture protection exceeds standard 6-mil polyethylene vapor barrier requirements, eliminating the need for a separate vapor film. The 1.2mm high-density polyurethane foam core supports floating, glue-down and nail-down installations while helping reduce sound and bridge minor subfloor imperfections. Infinity also incorporates post-consumer recycled rubber.

Healthier Choice

Vapor Bloc

Healthier Choice’s Vapor Bloc is a moisture-management system designed to help protect flooring from vapor coming from below. Its lip-and-tape system joins underlayment sections to create a continuous protective layer beneath the finished floor. Vapor Bloc is available with OmniChoice and Sound Solution underlayments for luxury vinyl, laminate and wood applications. The high-density frothed polyurethane also helps reduce sound while providing durable support under hard surface flooring.

Leggett & Platt

Make-A-Wish Strength

This synthetic rubber crack isolation membrane provides acoustical performance for hard surface flooring. Strength features Block-Out thermo-reinforced barrier on top for spill protection, allowing moisture vapor from beneath to escape up through the product as it is rated a Class 3 Vapor Retarder.

Mohawk

Performance Accessories Platinum and Gold Underlayment

Mohawk Performance Accessories offers a moisture-management system with Platinum 3mm and Gold 2mm fan-fold underlayments. Both include a built-in moisture barrier while Platinum adds enhanced sound reduction, comfort and thermal insulation. PerimeterSeal protects vulnerable areas. Mohawk SmartCushion and Karastep Reserve are made for real life. PureDefense Moisture Barrier helps prevent spills from reaching the cushion and subfloor, allowing subfloor vapors to escape. Featuring memory foam, antimicrobial product protection, advanced odor fighting technology and better sound absorption.

MP Global

QuietWalk

The QuietWalk family of underlayments is designed to manage moisture from the ground up. Exclusive Dri-Wick technology uses dense recycled fibers to wick moisture vapor from the subfloor and direct it toward the perimeter, where it can dissipate naturally. An attached vapor barrier provides added protection for the finished flooring above.

Once installed, QuietWalk goes beyond moisture management by reducing impact noise, improving acoustics and adding thermal insulation for greater comfort. Its dense recycled fiber construction also resists compression, providing lasting support and performance beneath the floor.

Shaw

Pet Perfect Underlayment

TotalWorx Accessories Pet Perfect Underlayment’s moisture barrier helps guard against spills and accidents, while its superior sound reduction creates a quieter home. Engineered for long-lasting performance, Pet Perfect Underlayment also provides added cushioning for a more comfortable step. Easy to install and compatible with a wide range of flooring, it’s the perfect choice for families who want peace of mind, enhanced comfort and a pet-friendly foundation.

Pet Perfect Carpet Cushion

Pet Perfect Carpet Cushion provides antimicrobial protection against mold, mildew and odor-causing bacteria, ensuring a clean and healthy environment. It features activated carbon, which provides additional odor control, keeping your space fresh and inviting, and enhanced memory foam that provides maximum comfort.

UnSquashable Padding

UnSquashable’s PetShield

UnSquashable’s PetShield Rug Pad and PetiBarrier Carpet Cushion are designed to add moisture protection beneath the finished floor. Both products help block spills, overflows and pet accidents from reaching the subfloor.

The products give retailers a way to extend the waterproof conversation beyond the surface while addressing consumer concerns around pets, children and everyday household spills.

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Wednesday, September 30, 2026

NAFCD announces 2026 convention speakers

Dallas—NAFCD and NBMDA announced the keynote and general session speakers for their 2026 Annual Convention running Nov. 3-5.

Opening keynote: Justin Forsett

Former NFL running back Justin Forsett will open the convention. Forsett is also CEO of personal care company Hustle Clean.

His presentation is titled, “Greatness Grows Best in the Shadows: A Playbook for Building Resilient Teams.”

Forsett will draw on his personal experiences to share lessons about perseverance and hope. He will discuss how professionals can get “knocked down” and still perform at a high level.

Wednesday general session: Meridith Elliott Powell

Researcher, thought leader and keynote speaker Meridith Elliott Powell will close Wednesday’s programming. Her presentation, titled, “Thrive: Turn Uncertainty to Your Competitive Advantage,” will discuss the “PROVEN Methodology,” drawing on quantitative and qualitative research. The session will focus on staying flexible while maintaining progress and identifying new opportunities.

Thursday general session: Grace Schatz

Grace Schatz, managing director of economic consulting at ITR Economics, will close the convention’s final day with an economic outlook. During her presentation, titled, “Setting Expectations for 2027 and Beyond,” she will examine key macroeconomic trends expected to affect businesses in 2027. She will also address factors carrying over from 2026.

Topics will include inflation, interest rates, labor and geopolitical uncertainty. Schatz will discuss how those forces could affect costs, workforce strategy and resource allocation. She will also address the risk of profitless prosperity and the timing of business investments.

Members can access special rates, while all attendees can save by registering before the Oct. 16 standard-rate deadline.

Register here.

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LX Hausys’ HFLOR CraftedConnections wins Vision award

HFLORAlpharetta, Ga.—LX Hausys America’s HFLOR CraftedConnections luxury vinyl tile collection earned a 2026 FacilitiesNet Vision award.

The collection won recognition in the Interiors: Flooring, Acoustics and Furnishings category.

Now in its eighth year, the FacilitiesNet Vision Awards recognize innovative products for commercial and institutional buildings. The program focuses on products that support efficient and profitable building operations.

A panel of facility executives evaluates the entries. Judges include FacilitiesNet Facility Influencers and members of the publication’s editorial advisory boards. Other facility management professionals also participate in the judging.

“We are honored to see CraftedConnections recognized with a FacilitiesNet Vision Award,” said Brian Rhee, director of decorative materials for flooring business and development at LX Hausys America. “The collection reflects HFLOR’s focus on delivering complete flooring solutions that combine nature-inspired design, TrueMatte™ finish advanced technology and long-term performance. This recognition reinforces our continued investment in innovative and responsible products that support durability, wellness and sustainability across a wide range of commercial and residential environments.”

CraftedConnections combines coordinated visuals

LX Hausys launched CraftedConnections at The International Surface Event (TISE) in January 2026. The high-performance LVT collection serves commercial and residential environments. It combines nature-inspired visuals with technology designed to support long-term performance.

The collection works across workplace, hospitality, healthcare, education and mixed-use settings. Its coordinated aesthetics allow flooring to transition across different areas of a project.

CraftedConnections includes two coordinated designs, CraftedWood and CraftedClay. The designs allow users to combine wood and stone looks within a cohesive palette.

LX Hausys offers the collection in 2.5 mm and 5 mm thickness options. A 10-year commercial warranty backs the collection. CraftedConnections also holds GREENGUARD and GREENGUARD Gold certifications.

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Comp-U-Floor puts clients front and center

Comp-U-Floor
For nearly five decades, Comp-U-Floor has focused on making customers more efficient and help them compete.

Over the past five decades, the flooring industry has changed dramatically with new product categories, evolving distribution models and technology reshaping how companies operate. Few businesses have witnessed that transformation as closely as Comp-U-Floor, which has grown alongside the industry since computers first began finding a place in flooring operations.

Comp-U-Floor entered the flooring industry in the 1970s, when founder and CEO Edgar Aya recognized that flooring businesses had operational needs that the technology of the day did not yet address. Aya, an engineer with a master’s degree in computer science, had already started several businesses and worked as an IBM partner when an opportunity in ceramic tile caught his attention.

What began as a solution for ceramic tile retailers soon grew into something much broader. Comp-U-Floor began attending flooring trade shows annually and expanded its technology to serve additional flooring categories. As computers became more important to business operations, the company grew alongside an industry beginning to recognize the potential of specialized software.

That growth accelerated in the 1980s when Shaw Industries selected Comp-U-Floor as its primary computer system. Aya traveled to Dalton where the two companies established a relationship that helped introduce Comp-U-Floor to a much larger portion of the flooring industry.

“When you get one of these big companies to sponsor you, finances change tremendously,” Aya said.

The credibility that came with the relationship helped Comp- U-Floor attract customers across different areas of the industry. Around the same time, Aya’s son, Alex, joined the company. The two developed a long-term business plan that helped establish Comp-U-Floor as a multi-generational family business. Alex Aya has now served as company president for roughly 20 years.

For Alex Aya, maintaining the relationships built during that growth has become as important as the technology itself. “We have a fantastic relationship with our customers,” he said. “We become their IT department.”

That level of support has helped Comp-U-Floor build relationships that span decades. Ed Lint, vice president of Lint Tile, Irwin, Pa., said his company has worked with Comp-U-Floor for many years and values both the platform and the people behind it. “Hands down they have the best flooring software in the industry,” Lint said. “It’s very advanced yet very user friendly. They also offer a strong and friendly support team that is always a phone call or email away.”

Built to evolve

Comp-U-Floor began by developing point-of-sale software before moving into Windows-based systems and, eventually, cloud technology. Edgar Aya said the company has approached those transitions as more than routine upgrades. As technology changes, Comp-U-Floor has repeatedly rebuilt its software to take advantage of new capabilities rather than layering new features onto an aging platform.

“As technology evolves, we rewrite the software for our customers from the ground up,” he said.

Comp-U-Floor relies heavily on feedback from the retailers, distributors and other flooring businesses using its systems every day. Customers bring different operational needs to the platform, and those requests often influence how the software develops.

“Our customers tell us what they want and need and we work that in,” Edgar Aya said. “Different customers want different features. The software evolves via each customer.”

That customer-driven approach also guides how Alex Aya views the company’s responsibility as new technologies emerge. “We never leave anyone behind,” he said. “We guide them and bring them into the new technology. We listen to our customers.”

That relationship is especially important in flooring, where the needs of a retailer can differ considerably from those of a distributor. Comp-U-Floor’s platform touches areas, including estimating, inventory, installation and financial management. That makes the software part of the infrastructure that keeps a flooring operation moving.

Steve Clamp, president of Great Britain Tile, Land O’ Lakes, Fla., has seen that evolution firsthand during more than 20 years as a Comp-U-Floor client. He said the software has helped his company grow while supporting functions across both the front and back office. In particular, Clamp pointed to faster quote development for retail and builder customers as well as accounting, vendor and subcontractor payments, purchase orders and margin tracking. “The staff is always a pleasure to deal with and very responsive with questions or issues,” Clamp said.

For Edgar Aya, that level of interaction remains one of the company’s most valuable sources of product development. When customers identify a need, the company listens. “Feedback is the most important thing,” he said.

Technology with a practical purpose

Despite the dramatic changes in technology, Edgar Aya said the basic reason flooring businesses invest in software has remained fairly consistent: They want to operate more efficiently. “At the end of the day, it’s the efficiency,” he said. “Solid software foundation allows you to be highly efficient with no mistakes so you can provide the best service to the client.”

That need has only grown as competition has intensified across both the retail and distribution sides of the industry. A strong technology platform can reduce mistakes and improve access to information. It can also allow employees to spend less time navigating disconnected processes.

Kevin Rose, president and owner of Carpetland USA, which operates nine locations across Iowa and Illinois, said those capabilities have remained valuable throughout his company’s more than 20-year relationship with Comp-U-Floor. “Comp-U-Floor has a very responsive team and a fluid accounting package that handles our flooring needs for projects of all sizes,” he said. “Our relationship extends over 20 years, and their support team is always friendly and expeditious.”

Cloud technology has expanded those possibilities by giving users access to their systems from different devices and locations. That accessibility has fundamentally changed what customers can expect from business management software.

“Being able to access software from any platform, anywhere, adds a deep level of convenience and accessibility,” Alex Aya said. “Plus, the cloud provides outstanding security.”

For a company that has already navigated the transition from early computer systems to Windows and then the cloud, the next major change is coming into focus. Management believes artificial intelligence will have a significant impact on both Comp- U-Floor and the broader flooring industry.

“AI is going to be so important to the world,” Edgar Aya said. “AI is going to change the industry drastically.”

Comp-U-Floor is exploring how it can incorporate AI into its systems, particularly on the back end. The company sees opportunities for the technology to reshape system design and make software more intuitive. It also believes it can improve how flooring businesses interact with information.

“If I am a business owner and am looking at ROI, I am seeing that AI is going to allow me to better compete in the marketplace,” Edgar Aya said.

For Comp-U-Floor, AI represents another chapter in a story defined by adapting to new technology without losing sight of the businesses using it.

That philosophy also extends to the company itself. Comp-U-Floor remains headquartered in the Orlando, Fla., area, something Edgar Aya views as an important part of its identity. He said the company regularly receives proposals from larger organizations interested in working together. Some of those opportunities could move operations outside the country.

Ownership remains committed to keeping the business rooted in the U.S.

“I am very proud that we are a U.S.-based company,” Edgar Aya said. “We believe our company is a U.S. asset. Today, more than ever we need to protect our assets.”

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